How deposits, cancellations, and refunds work for projects booked with us.
Last updated: September 22, 2026
This Refund Policy explains how cancellations and refunds are handled for projects booked with Nexcart LLC. It applies alongside our Terms & Conditions.
Projects begin with an agreed deposit that reserves your project slot and covers initial planning and design work. The remaining balance is billed at agreed milestones or on project completion, as set out in your package or quote.
If you cancel before any design, development, or strategy work has started on your project, your deposit is refunded in full, less any payment-processing fees already charged by our payment provider.
Once work has started, the deposit becomes non-refundable, as it covers time already spent on research, design, or development. If you cancel partway through a project, you are billed for the work completed up to that point; any amount paid beyond that is refunded.
If you are not satisfied with a deliverable, please use your included revision rounds first so we can address your feedback. Refunds are considered only when we are unable to deliver the agreed scope of work after a reasonable opportunity to revise it.
Third-party costs paid on your behalf (such as domain names, hosting, stock assets, or app-store fees) are non-refundable once purchased, as these are billed to us directly by the third-party provider.
To request a refund, email us at info@nexcartllc.com with your project details and the reason for the request. We will review your request and respond within a few business days.
Approved refunds are issued to the original payment method and typically appear within 5-10 business days, depending on your bank or payment provider.
We may update this Refund Policy from time to time. The latest version will always be posted on this page.
Email: info@nexcartllc.com
Phone: +1 (518) 616-5015
Address: 397 State st Apt 12C Albany NY 12210
